Find out all about ordering, shipping and enjoying Heretic merchandise. We have the coolest stuff for all you kids, mothers, fathers, grandmothers and grandfathers out there. Look hip at school, when you’re in your favorite bar getting drunk and of course in church. All you need is the beautiful and trendy Heretic merchandise you can find in our webshop.
Actually, our webshop works very nice. It calculates shipping based on where you live and the size and weight of your package. For foreign orders we try to keep shipping as low as possible, as Dutch shipping is incredibly expensive. This means we send packages without track & trace.
If you really want us to send you a registered package, please send us an e-mail. We’ll give you an exact quote based on your order and location anytime. Basically we’re just counting merchandise and cash all day anyway, so we’ll gladly do that for you.
If there’s anything wrong with your order, please contact us immediately so we can help you out. We might look like a bunch of bloodsucking satanists, but we do like happy customers. So don’t hesitate to ask us anything about your order.
If you’re still unhappy with your order (or you’ve just ordered a shirt that doesn’t fit and isn’t big enough for you to clean your car with), you can always choose to return an item. We will refund you the costs of the item(s) as soon as we receive them. Please keep in mind that shippingcosts will never be refunded.
Damages during transport
If your package is damaged, please report this at the courier or postal service that delivered your package. Make those bastards bleed for your loss. Also, please inform us, if your items are damaged too we can work something out. Just like we said before, we like happy customers!
You know those guys at the border right? Well, sometimes they have a little surprise for you. People in non-EU countries might have to pay import charges. We can’t really be held accountable for these.
You know, those border-dudes randomly pick out packages and make the mailman charge you an extra percentage based on the value of the contents. If you want us to list a lower value on your package, please let us know in a note during checkout. We love to fool customs officers. If you are a customs officer and you want to buy Heretic merchandise, obviously we will take care of your order just as if you’re a regular customer, that’s the truth!
Heretic uses PayPal for all transactions, just because it’s kinda safe and easy-to-use. Our PayPal’s open for donations as well. Every once in a while we like to buy ourselves something to eat too, you know. So feel free to make a small donation on firstname.lastname@example.org.
Love you long time!